We want you to love your purchase from Formane Bags. If you are not completely satisfied, you may be eligible for a return or exchange in accordance with this policy.

1. Eligibility for Returns

Products must be unused, in their original packaging, and returned within 14 days of delivery.

2. Non-Returnable Items

Gift cards, sale items, and customized products are non-returnable.

3. Process for Returns

Contact us at support@formanebags.com to initiate a return.
Include your order number and reason for return.
Once approved, you will receive return instructions.

4. Refunds

Refunds will be processed to your original payment method within 7–10 business days after receiving and inspecting the item.

5. Exchanges

If you need to exchange an item, please indicate your preferred replacement product when contacting us.

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.